Support

Contact us

Email aminabedi1368@gmail.com. We answer as soon as we can.

Please include:

• Your player name (as shown in the game)
• Your device and OS version (for example iPhone 15, iOS 19; or Pixel 8, Android 15; or your browser)
• The store you installed from: Google Play or the Apple App Store, or the website
• A short description of the problem, and a screenshot if you can
• For purchase problems: the store receipt or order number and the time of purchase

I lost my account or cannot sign in

Sign in with the same method you used before (email and password, Google, or Sign in with Apple). If you forgot your password, use the reset option on the sign-in screen; a code is sent to your email. Guest accounts exist only on one device: if you removed the app, the guest account cannot be recovered, so link an email, Google or Apple sign-in early. Still stuck? Email us.

My purchase was not credited

Close and reopen the shop (or the app) while online: the app checks your store purchases again and credits any that are missing. If Otaku still does not arrive, email us the store receipt or order number.

How do I delete my account?

In the app open Settings or Profile and choose Delete account, then confirm. It is automatic and cannot be undone. Without the app (for example after uninstalling it), email aminabedi1368@gmail.com from the email address of the account, or tell us your player name if you played as a guest, and we delete the account within 30 days. See the Privacy Policy for what is erased and what is kept.

How do I report or block a player?

Open the player's profile or message in the app and choose Report (pick a reason) or Block. A blocked player cannot message you or send you requests or invites. For serious problems you can also email us.

How do I change the language?

Use the language option in the app settings. On the web, use the language button in the top bar.